Use the same Apple ID, try Restore Purchases, and include any App Store error text if you email.
Lab Tools Pro support
Support
Get help with purchases, iCloud sync, PubMed search, ELN export, calculators, protocols, notebook entries, references, and timers.
Contact Us
Send the workflow you were using, what you expected, and what happened. For calculation issues, include the input values and units so we can reproduce the result.
Email Support We typically respond within 24-48 hoursSend calculator name, input values, selected units, and the result you expected.
Include iCloud state, device model, OS version, and the optional service involved.
Frequently Asked Questions
How do I restore my Premium purchase?
Go to Settings in the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.
How do I sync my data across devices?
Lab Tools Pro uses iCloud to sync supported app data when available and enabled. Make sure iCloud is enabled for Lab Tools Pro in your device's Settings > [Your Name] > iCloud.
Can I use Lab Tools Pro offline?
Yes. Core calculators, protocols, references bundled in the app, notebook entries, and timers work offline. PubMed search, optional ELN export, and iCloud sync require an internet connection.
How accurate are the calculations?
Lab Tools Pro uses high-precision decimal arithmetic where appropriate and implements standard scientific formulas. Always verify critical calculations independently before using them in research work.
How does the free trial work?
Lab Tools Pro offers a 7-day free trial for eligible users with full access to premium features. Final pricing, trial eligibility, and renewal details are shown by Apple before purchase.
What are the subscription options?
Available options may include monthly access, yearly access, and lifetime access. The App Store shows current localized pricing and terms before you confirm a purchase.
How do I report a bug?
Please email us at shankarduttsgd@gmail.com with:
- Your device model and iOS version
- Steps to reproduce the issue
- Screenshots if applicable
Can I request a new calculator?
Yes. Please email the requested calculation, the formula or reference you expect it to use, the relevant units, and an example result if available.