Support

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Have a question or need help? We're here for you.

Email Support We typically respond within 24-48 hours

Frequently Asked Questions

How do I restore my Premium purchase?

Go to Settings in the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.

How do I sync my data across devices?

LabTools Pro uses iCloud to sync your calculation history and saved protocols. Make sure iCloud is enabled for LabTools Pro in your device's Settings > [Your Name] > iCloud.

Can I use LabTools Pro offline?

Yes! All calculators work offline. Only iCloud sync and some reference data require an internet connection.

How accurate are the calculations?

LabTools Pro uses high-precision decimal arithmetic to ensure accuracy. All formulas are based on standard scientific methods and peer-reviewed literature. However, always verify critical calculations independently.

Is Premium a subscription?

No! LabTools Pro Premium is a one-time purchase of $19.99 USD that gives you lifetime access to all features. No recurring charges, no subscription to manage.

What's included in the free version?

The free version includes basic calculators (molarity, dilution, pH), lab timers, counter, and buffer library. Premium ($19.99 USD one-time) unlocks all 30+ calculators, protocol library, removes ads, and enables iCloud sync.

How do I report a bug?

Please email us at shankarduttsgd@gmail.com with:

  • Your device model and iOS version
  • Steps to reproduce the issue
  • Screenshots if applicable

Can I request a new calculator?

Absolutely! We love hearing from scientists about what calculations would be most useful. Email us your suggestions at shankarduttsgd@gmail.com.

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